Shipping & Returns Policy
Shipping & Returns Policy – Ethical Elegance
At Ethical Elegance, we are committed to providing you with a seamless and secure shopping experience. Please read the details of our shipping and returns policy below.
🚚 Shipping Information
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Free Shipping on All Orders: Every order placed with Ethical Elegance includes complimentary shipping anywhere in Australia.
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Depending on availability and your shipping address, your order will be sent via standard or express delivery using trusted courier services.
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All parcels are fully insured, trackable, and require a signature upon delivery for your protection.
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Delivery times vary depending on the product:
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Ready-to-ship items: dispatched within 2–3 business days.
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Custom or made-to-order pieces: approximately 6 weeks for production before dispatch.
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You will receive a tracking number once your order has been shipped.
📞 Need your order for a special occasion (e.g., proposal, anniversary, birthday)? Contact us and we’ll do our best to discreetly coordinate delivery to keep your surprise safe.
🔄 Returns & Refunds
We understand that peace of mind matters when purchasing fine jewelry. Please review our return policy carefully:
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Refunds are only eligible within 30 days from the date you receive your jewelry.
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Returns are accepted only if the product is:
✅ Unused -
✅ In original condition
✅ With all tags intact -
Once the returned product is received, our team will assess the quality. Refund confirmation will be communicated via email or phone.
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Please allow approximately 15 business days for the return process to be completed. We kindly ask for your patience during this time.
❌ Non-Returnable Items
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Jewelry that has been resized or custom made cannot be returned or refunded.
We encourage customers to confirm sizing and details carefully before finalizing payment.
📧 Questions or Assistance
If you have any questions regarding shipping or returns, please contact us:
📞 0470 600 453
📧 sales@ethicalelegance.com.au