🚚 Shipping Information

• Free Shipping on All Orders: Every order placed with Ethical Elegance includes complimentary shipping anywhere in Australia.

• Depending on availability and your shipping address, your order will be sent via standard or express delivery using trusted courier services.

• All parcels are fully insured, trackable, and require a signature upon delivery for your protection.

• Delivery times vary depending on the product:

  • Ready-to-ship items: dispatched within 2–3 business days.

  • Custom or made-to-order pieces: approximately 6 weeks for production before dispatch.

• You will receive a tracking number once your order has been shipped.

📞 Need your order for a special occasion (e.g., proposal, anniversary, birthday)? Contact us and we’ll do our best to discreetly coordinate delivery to keep your surprise safe.

🔄 Returns & Refunds

We understand that peace of mind matters when purchasing fine jewelry. Please review our return policy carefully:

• Refunds are only eligible within 30 days from the date you receive your jewelry.

• Returns are accepted only if the product is:
  ✅ Unused

• ✅ In original condition
  ✅ With all tags intact

• Once the returned product is received, our team will assess the quality. Refund confirmation will be communicated via email or phone.

• Please allow approximately 15 business days for the return process to be completed. We kindly ask for your patience during this time.

❌ Non-Returnable Items

• Jewelry that has been resized or custom made cannot be returned or refunded.
  We encourage customers to confirm sizing and details carefully before finalizing payment.